Delivery & Returns

Delivery Information

 

At Velmora Pet, we aim to make your shopping experience simple and reliable. We currently deliver to customers across the United Kingdom.

Orders are processed as quickly as possible, and estimated delivery times are displayed at checkout or on the relevant product page.

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Please note that delivery times may vary depending on the product, supplier and delivery location.

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Delivery Costs

 

Delivery charges are shown clearly at checkout before you complete your purchase.

Where available, free delivery promotions or minimum-order offers will also be displayed on our website.

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Returns & Refunds

 

We hope you love your Velmora Pet order. However, if you change your mind, you can notify us that you wish to cancel your order within 14 days of receiving it.

Once you have notified us, you have a further 14 days to return the item.

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To request a return, please contact us at:

velmorapet.contact@gmail.com

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Please include your order number and details of the item you would like to return. We will provide you with the appropriate return instructions.

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Return Conditions

 

Items should be returned in their original condition and, where possible, in their original packaging.

You may inspect an item as you would in a physical shop. However, if the value of the item has been reduced because it has been handled beyond what is necessary to inspect it, the amount refunded may be reduced accordingly.

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Return Shipping

 

Unless the item is faulty, damaged or incorrect, customers are responsible for the cost of returning the item.

Please contact us before returning any product so that we can provide the correct return instructions and return address.

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Damaged, Faulty or Incorrect Items

 

If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible.

Please provide:

Your order number
A description of the issue
Photos of the item, where possible

Our customer care team will review the issue and provide the appropriate solution.

UK consumer law requires sellers to provide remedies for goods that are faulty, not as described or do not perform as expected.

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Refunds

 

Once your return has been received and reviewed, your refund will be processed to your original payment method.

Where applicable, the cost of standard delivery will also be refunded. Additional costs paid for premium or expedited delivery are not refundable beyond the cost of the standard delivery option.

For eligible cancellations, refunds must generally be issued within 14 days of receiving the returned goods or evidence that they have been sent back.

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Need Help?

 

If you have any questions about delivery, returns or refunds, please contact our customer care team.

Email: velmorapet.contact@gmail.com

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Please include your order number whenever possible so we can assist you more quickly.