Velmora Pet is an online pet store serving customers across the UK. We offer practical products and accessories for comfort, play and everyday care — because we believe pets are family.

We’re an online-only store, so you can explore our collection and shop directly through our website. We don’t have a physical shop open to visitors.

Yes — we offer free delivery on all orders to addresses within the United Kingdom. There is no minimum spend and no separate shipping charge at checkout.

Our estimated delivery time is up to 10 working days from order confirmation. Your order may arrive sooner.This estimate includes order processing and shipping. Working days are Monday to Friday, excluding UK bank holidays.Delivery dates are estimates, not guarantees, and occasional delays may occur. If your order hasn’t arrived within the estimated delivery time, please contact us so we can help.

Our products are shipped directly from our suppliers in China to your delivery address.The estimated delivery time stated above includes processing and shipping from our suppliers.

Yes. Once your order has been dispatched, we’ll email you a tracking number and instructions so you can follow its delivery progress.If you need help tracking your order, please contact us at velmorapet.contact@gmail.com with your order number.

Please contact us as soon as possible at velmorapet.contact@gmail.com with your order number and the correct delivery address.We’ll check whether the address can still be updated. Changes may not be possible once your order has entered processing or has been dispatched.

If you would like to cancel an order, please email us as soon as possible with your order number.We’ll check whether we can stop processing or dispatch. If your order is already on its way, we’ll explain the next steps under our Returns & Refunds Policy. This does not affect your applicable cancellation or return rights.

If your order hasn’t arrived within the estimated delivery time, please check your tracking information and contact us at velmorapet.contact@gmail.com.Include your order number and a brief description of the issue. We’ll help investigate and explain the next steps.

Please contact us as soon as you notice the issue. Include your order number, a description of the problem and, where possible, clear photos of the item and packaging.We’ll review the issue and help arrange an appropriate resolution.

Please read our Returns & Refunds Policy for information about cancellation and return rights, applicable time limits and the refund process.For help with a return, email velmorapet.contact@gmail.com with your order number and details of the item you would like to return.Please contact us for the correct return address and instructions before sending anything back.

Check the measurements and any sizing guidance on the product page before ordering.For items such as harnesses, clothing and beds, compare the listed dimensions with your pet’s measurements rather than relying on size names alone.If you’re unsure, contact us before placing your order and tell us which product you’re considering.

Read the product description, dimensions and any usage or suitability guidance carefully. Consider your pet’s size, age, behaviour and individual needs.If you need more information about a particular item, contact us before ordering. For questions about a medical condition or specific health needs, please speak to your vet.

We’re happy to help. Email us at velmorapet.contact@gmail.com.If your enquiry concerns an existing order, please include your order number and a brief description so we can assist you more efficiently.